Our Policies


Animal Emergency of Gainesville – Policies & Procedures

After the doctor examines your pet, an estimate will be provided which will show all anticipated costs for the care of your pet.

If your pet needs to stay at the clinic we will require a Deposit of ½ of the low end of the estimate. When you pick up your pet you will be required to pay the balance. Payment in Full is due after services are rendered. We accept all major credit cards, cash and checks.

Note: Payment plans are available through Care Credit and Citi Health (click on the links for more information and for a credit application). Your credit arrangements will need to be arranged before your animal is picked up from the clinic.

When your pet leaves our clinic, your records will be faxed to your regular veterinarian immediately. Frequently, your pet will need follow up care. We request that you see your regular veterinarian on the next morning after your visit with us, or as directed by your emergency doctor.